Tips and Techniques to Manage Difficult People

You Never Get a Second Chance

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Human beings are hard wired to respond to first impressions. It’s one of our built in programs to help us survive.

So be aware customers will make instant decisions about your business when they encounter you, your staff, your website, or your premises.

Those simple things will have a major influence on whether they decide to buy your product or service.

You won’t get a second chance!


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Posted in: Customer service, Management, Motivation

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