Tips and Techniques to Manage Difficult People

7 Steps To a Happy and Motivated Team

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Do you want a highly motivated team who are engaged and happy at work, and who make a positive contribution to business winners 1your business?

The question, I’m most often asked by managers, is – ‘How do I motivate my team?’ They want some instant fix, a magic bullet that improves team motivation overnight. But as we all know, life isn’t like that.

I understand and appreciate why this question is being asked, I was a manager for sixteen years, and I understand the challenges managers face every day with their people. The answer I give is – ‘You don’t motivate your team, you create the environment where they motivate themselves.’

Effective motivation is intrinsic, it has to come from within. There is no instant fix; it’s an ongoing day to day process of small actions that build a highly motivated team. It’s like pushing a heavy boulder, you need some initial effort to get the process going, but once you’ve done that, it takes a lot less effort to keep it moving.

7 Steps to success

1. Spend some quality time with each of your team.

Talk with them and find out how they’re doing on a personal level, and a business level. Give them feedback; tell them when they do something well and tell them when not so well.

2. Listen to what they have to say, and show that you’re listening.

Turn away from the computer, and switch off the phone. Keep good eye contact, use open body language, and make noises that indicate that you’re listening. Emphasise with their personal problems and provide solutions to business problems, wherever possible.

3. Coach them on the job, to do even better.

Remember that coaching is a two-way process with your team member; helping them to find solutions to job related or personal problems

4. Find ways to make their job more interesting.

Vary the jobs they do, give them some of your tasks, and give them more responsibility. Ask them to train or mentor another member of the team.

5. Show that you appreciate them, and have some fun.

Give the occasional reward for no particular reason. Some time off work, a personal thank you letter, cakes or sweets, flowers on a birthday or a bottle of wine. Suggest a team member takes their partner out for a meal and charge it to expenses.

6. Keep them informed.

Let them know what’s happening in the company; how the business is doing, provide relevant information on new products or services.

7. Trust and believe in them.

Show them what you need them to do, and let them get on with it. Take risks; don’t keep ‘supervising’. Set up parameters that allow them to make decisions. If they keep coming to you with questions, don’t provide an answer, ask them what they would do and support their response.

Your team members want to know that you care about them, that you’re interested in them from a personal, and business point of view. They want to believe that you trust them, and want them to succeed. If you can create that environment; then you will have a happy and motivated team!

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Posted in: Leadership, Management, Motivation, Sales

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