Tips and Techniques to Manage Difficult People

Posts Tagged ‘Energy’

2 Tips to be Lean and Mean in 2016

No Comments

Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedly told, ‘It’s a bad time to find a job.’

3d white human running alone in white background

It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’

It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well-meaning people, ‘It’s a bad time to start a new business.’

It was, and it took lots of time and effort.

I don’t know about your job or your business, but when has it ever been a good time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

If you want to look back, this time, next year on a successful 2016, then you need to be lean and mean

  1. Lean and Mean with your brain

Imagine that in 2016 you are rejected for a bank loan, or you’re turned down for promotion. Perhaps a potential customer rejects a proposal you’ve been working on.

Maybe a publishing company rejects the book that you’ve slaved over for the past couple of years.

If you react with:

  • ‘Oh no, not again!’
  • ‘I’m really fed up with this.’
  • ‘These people are a real pain.’
  • ‘They’re making a big mistake.’
  • ‘What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self-motivation.

You need to get lean and mean with your brain.

Engage the thinking part of your brain, not the reacting part.

Tell yourself:

  • ‘I’ll make an appointment today with a better bank!’
  • ‘I’ll show my employer how good I really am or I’ll find a new job!’
  • ‘I’ll phone the next potential customer on my list right now!’
  • ‘The next publishing company will see how good my book really is!’

Pay the fine

There are also many minor situations that happen every day that’ll drain the energy from your brain.

Let’s say you receive a parking ticket. Pay the fine right away; get rid of it, forget it and move on.

Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’

Every time you say, ‘Oh no’ your brain has a huge drain of energy.

Talk to yourself

Build up your brain energy by using lots positive self-talk.

Listen to the self-talk that goes on in your head and ask yourself:

‘Is what I’m saying allowing me to be confident, on top and going for it?’

If so – great!

‘Or is it holding me back and stopping me achieve my goals?’

If this is the case – stop it, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say:

  • ‘I’m going to make a success of this business’
  • ‘I’m going to get organised,’
  • ‘I’m going to lose weight and get fitter’
  • ‘I’m going to be much more confident.’

Say:

  • ‘I am totally in control of my life.’
  • ‘I am totally confident and positive.’
  • ‘I’m achieving my goals.’
  • ‘I have determination and drive.’

What you’re actually doing here is re-programming your subconscious.

If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll be lean and mean.

  1. Lean and Mean with the body

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat, and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place.

We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

Oh no, not exercise! 

If you want to be lean and mean, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’)

You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things, or leap about in an aerobics class.

However, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

Maybe go for a swim; you’ll get a bit out of breath, and you won’t  sweat.

If you’re going to walk, then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Have fun

Again, get your internal program right and start to think how you can make your exercise enjoyable.

I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes.

If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain, you’ll have a lean and mean 2016

 

7 Ways To Be a Powerful Persuader

No Comments

I’ll always remember the first sales course I ever attended and the definition of selling that was drummed into my business couple dealbrain.

‘Selling is the art of creating a desire in the mind of a buyer and satisfying that desire so that buyer and seller benefit.’

Now that may seem a bit old fashioned for many of today’s salespeople, but I believe the principle still holds true particularly if we’re attempting to persuade another person; be it a member of our team, a colleague or a customer.

Change the mindset

If you’re going to persuade someone to change their behavior, their viewpoint, their attitude any other aspect of their business or personal life, then you’re talking about changing a mindset.

If anyone is going to change their mindset then they need to envisage benefits for them that outweigh their present circumstances or situation.

If you’re the person doing the persuading, then you need the following skills, qualities and characteristics which make you believable and credible.

1. Belief

Successful persuaders believe in themselves and what they’re talking about. After all, if you don’t believe in what you’re saying, how do you expect anyone else to?

2. Enthusiasm

I’ve known people who totally believe in what they’re saying but fail to communicate with any enthusiasm or passion. Many people find difficulty with this.

If you want to persuade someone, you’d better find a way to get enthusiastic about it.

3. Knowledge

You must know what you’re talking about, so make sure you have all the information, facts, figures and statistics to make your case.

4. Empathy

Put yourself in the other person’s shoes. What do you think is important to them? Consider carefully why they should accept what you’re saying.

If someone is frightened of flying, then there’s no point in telling them not to be silly and to stop behaving like a baby. You need to think about how you might feel in these circumstances and what might persuade you to change your mind; you need to outweigh the fear with benefits relevant to the individual.

5. Persistence

If you want to persuade someone, don’t give up on the first ‘no’ or rejection of what you say. Persist and persist – but do it nicely!

People wont necessarily react in a negative way to your persistence when they realise you really believe what you’re saying.

There’s a fine line between being persistent and being a nuisance.

Watch the other person’s reactions and if it looks like you’re persisting too much – stop!

6. Energy

Put energy into all your interactions with other people. Energy fuels enthusiasm; we are persuaded by people with energy.

Many TV presenters use their energy to sell us their ideas. Think of the celebrity chefs on TV persuading us to produce fabulous meals or other presenters who get us all excited about re-modelling our homes or gardens.

7. Consistency

Everything you do or say is important, everything counts. If you want to be a powerful persuader then you must be consistent. If you’re trying to persuade someone to keep their promises, then you must always keep yours.

If you say, ‘I’ll phone you back in ten minutes,’ then phone them back in nine minutes.

Conclusion

To be a powerful persuader you need many skills, qualities and characteristics. Even with them all in place, there is still no guarantee of success.

However:

People are more likely to be persuaded by people they trust, they like and have a good relationship with.

Sell yourself and change a mindset.

Excerpt from How to Manage Difficult People How to Manage Difficult People

Enhanced by Zemanta

Be Lean and Mean in 2013 – 2 Tips for motivation

No Comments

Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedlyYES...we can! told, ‘It’s a bad time to find a job.’

It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’

It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well meaning people, ‘It’s a bad time to start a new business.’

It was, and it took lots of time and effort.

I don’t know about your job or your business, but when has it ever been agood time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

2013 will be a challenge for many people and for more than a few businesses.

If you want to look back this time next year on a successful 2013, then you need to be lean and mean

Tip number 1

Imagine that in 2013 you are rejected for a bank loan, or you’re turned down for promotion. Perhaps a potential customer rejects a proposal you’ve been working on.

Maybe a publishing company rejects the book that you’ve slaved over for the past couple of years.

If you react with:

  • ‘Oh no, not again!’
  • ‘I’m really fed up with this.’
  • ‘These people are a real pain.’
  • ‘They’re making a big mistake.’
  • ‘What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self-motivation.

You need to get lean and mean with your brain.

Engage the thinking part of your brain and tell yourself:

  • ‘I’ll make an appointment today with a better bank!’
  • ‘I’ll show my employer how good I really am or I’ll find a new job!’
  • ‘I’ll phone the next potential customer on my list right now!’
  • ‘The next publishing company will see how good my book really is!’

Pay the fine

There are also many minor situations that happen every day that’ll drain the energy from your brain. Let’s say you receive a parking ticket.

Pay the fine right away; get rid of it, forget it and move on.

Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’

Every time you say, ‘Oh no’ your brain has a huge drain of energy.

Talk to yourself

Build up your brain energy by using lots positive self-talk.

Listen to the self-talk that goes on in your head and ask yourself:

‘Is what I’m saying allowing me to be confident, on top and going for it?’

If so – great!

‘Or is it holding me back and stopping me achieve my goals?’

If this is the case – stop it, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say:

  • ‘I’m going to make a success of this business’
  • ‘I’m going to get organised,’
  • ‘I’m going to lose weight and get fitter’
  • ‘I’m going to be much more confident.’

Say:

  • ‘I am totally in control of my life.’
  • ‘I am totally confident and positive.’
  • ‘I’m achieving my goals.’
  • ‘I have determination and drive.’

What you’re actually doing here is re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll be lean and mean.

Tip number 2

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place. We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

If you want to be lean and mean, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’)

You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things, or leap about in an aerobics class.

However, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Have fun

Again, get your internal program right and start to think how you can make your exercise enjoyable.

I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain, you’ll have a lean and mean 2013

If you want to listen to this or download it to your MP3 player, please go here

 

Enhanced by Zemanta

2 Sure-Fire Tips for Success in 2012

No Comments

Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedly told, ‘It’s a bad time to find a job.’ It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’ It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well meaning people, ‘It’s a bad time to start a new business.’ It was, and it took time and lots of effort.

I don’t know about your job or your business, but when has it ever been a good time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

If you want success in 2012, then what you need is lots of BRAIN ENERGY and lots of BODY ENERGY!

Sure-fire tip number 1 is – Build your Brain Energy.

Imagine that you’ve just been rejected for a bank loan, or you’ve just been turned down for promotion or a potential customer has rejected your proposal. Perhaps a publishing company has rejected the book that you’ve slaved over for the past couple of years.

If you react with – ‘Oh no, not again, I’m really fed up with this. These people are a real pain. They’re making a big mistake. What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self motivation.

Reacting drains the brain – thinking less so.

Get the thinking part of your brain working and say to yourself – ‘I’ll make an appointment today with a better bank! I’ll show my employer how good I really am or I’ll find a new job. I’ll phone the next potential customer on my list right now! And the next publishing company will see the potential in my book!’

There are also many minor situations that happen every day that’ll drain the energy from your brain. Let’s say you receive a parking ticket; pay the fine right away; get rid of it, forget it and move on. Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’ Every time you say – ‘Oh no,’ your brain has a huge drain of energy.

Build up your brain energy by using lots positive self-talk.

Your level of success in terms of your happiness, emotional wellbeing and anything else you desire is a direct result of how you talk to yourself. The most important relationship you’ll ever have is the one you have with yourself.

Listen to the self-talk that goes on in your head and ask yourself – ‘Is what I’m saying allowing me to be confident, on top and going for it?’ If so – great!

‘Or is it holding me back and stopping me achieve my goals?’ If this is the case – STOP IT, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say, for example – ‘I’m going to make a success of this business’ or ‘I’m going to get organised,’ or ‘I’m going to lose weight and get fitter’ or ‘I’m going to be much more confident.’

Say – ‘I am totally in control of my life. I am totally confident and positive. I’m achieving my goals. I have determination and drive.’

What you’re actually doing here is re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll have lots of brain energy

Sure-fire tip number 2 is – Build your Body Energy

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place. We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

If you want more body energy, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’) You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things or leap about in an aerobics class; however, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Again, get your internal program right and start to think how you can make your exercise enjoyable. I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain:

Success is yours in 2012

How to Have More Brain Energy and Less Stress

No Comments

Do you leap out of bed every morning full of energy and enthusiasm? Do you go home at the end of the day full of energy and enthusiasm? Would you like to remember what it’s like to have energy and enthusiasm?

The successful business person needs lots of Energy!
You need Brain Energy and you need Body Energy. However as with any other kind of energy, it’s constantly being drained away and needs replacing.
Dealing with people, your customers and your team, can both drain your brain and your body – and you probably don’t need me to tell you that.

But for the moment, let’s look at Brain Energy.

Imagine that you receive a call or an email from your boss saying – “Could you come in and see me, I need a word with you.”

If you react to that with – “Oh no! What does he want, what’s wrong now? What have I done?” That sort of reaction drains your brain of energy and gives you stress.

Successful business people don’t react – they think!

Reacting drains the brain – thinking, less so.

Get the thinking bit working and say to yourself – “I’ll phone him now; I’ll speak to him and see what he wants. If it’s about the poor business results, then what information do I need to make my case? Perhaps he wants to talk about that vacant manager’s position that I could fill.”

Whatever you’re thinking – stop the negative stuff – it’ll kill you!

If one of your colleagues comes to you with a problem or you receive a complaint from a customer; don’t react!
Start thinking – “Let’s see what I can do about this.”

Do not, and I repeat – Do not say – “Oh no! What am I going to do now?” Every time you say – “Oh no!” Your brain has a huge drain of energy, and that leads to stress!

People will tell you that there’s good stress and bad stress. I’m talking about bad stress, and it occurs when your brain is drained of energy. Some business people seem to believe that it ‘goes with the territory’ and some even wear it as a ‘badge of honour’ telling you how stressed they are all the time.

They also believe that it can’t be avoided; it’s part of being in business and the world we live in. Organisations do have a responsibility to minimise levels of stress in their workforce, but we have a responsibility for ourselves.

It’s very important to minimise your levels of stress and you can do that by thinking rather than reacting. Challenge your inbuilt programs, stop saying – “That makes me really mad” or “That really gets on my nerves.”

Start saying – “This is something I have to deal with, and I’ll deal with it” – You have the choice.

I know your probably thinking (or is it reacting) – “That’s all very well Alan, but its hard sometimes not to get stressed.”
You’re absolutely right however; let me give you some more reasons why you need to work at minimising it.

Stress can cause heart disease, sleeplessness, sexual problems, overeating, drinking too much, loss of concentration and stomach upsets.
Research is now telling us that many, if not most of our illnesses can be related to stress.

When we get stressed, a chemical is released into our bloodstream called Cortisol, sometimes known as the Stress Hormone. High levels of Cortisol can lead to diabetes and skin problems.
There is also a suggestion that Cortisol attacks our immune system and leaves us vulnerable to many of the bugs and viruses that come along. This also includes cancer.
So if you’ve ever suffered from skin complaints or perhaps too many colds, it could very well be the results of stress.

I don’t want to scare you death, or give you any more stress, I just want you to – think!

If you want to listen to this article or download it to your MP3 player, please click here

Enhanced by Zemanta

How to Have More Energy

No Comments

Tell me, does this describe you. You’ve just had a hard day at work. You’ve had difficult customers to deal with; your boss is giving you a hard time and you wish you’d gone to bed earlier last night. You feel that you don’t have any energy and you just want to go home a veg out in front of the TV.

I found myself feeling somewhat similar the other day. I’d had a hard day and I’d booked a circuit class at the gym. I nearly cancelled and went home but I’m glad I didn’t because I just remembered two things. We have brain energy and we have body energy.
Your brain energy may be depleted but your body energy may be okay. So when you get that tired feeling it may just be your brain that’s had enough.

Now, if you have a particularly physical job, then your body energy may also be depleted. However, many of us nowadays sit behind desks and the only physical activity we get is punching the computer keys or picking up the phone.
Even when you feel tired, you may feel a whole to better after some exercise.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things or leap about in an aerobics class; however, you need to take some exercise that makes you sweat a little.
I’m sorry, but a round of golf doesn’t count, it isn’t the kind of exercise you need. Golf is great and it’s good for the stress but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.
Start to think how you can make your exercise enjoyable. I see some people at the gym making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

As I’ve said, I like to do circuit classes with a whole group of people many of which have become friends. I enjoy the chat beforehand, the music and the exercise.

So do yourself a favour, the next time you have a hard day, take some physical exercise. You’ll feel a whole lot better, you’ll sleep better and you’ll feel less stressed.

Reblog this post [with Zemanta]