Tips and Techniques to Manage Difficult People

Posts Tagged ‘Gym’

Be Lean and Mean in 2013 – 2 Tips for motivation

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Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedlyYES...we can! told, ‘It’s a bad time to find a job.’

It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’

It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well meaning people, ‘It’s a bad time to start a new business.’

It was, and it took lots of time and effort.

I don’t know about your job or your business, but when has it ever been agood time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

2013 will be a challenge for many people and for more than a few businesses.

If you want to look back this time next year on a successful 2013, then you need to be lean and mean

Tip number 1

Imagine that in 2013 you are rejected for a bank loan, or you’re turned down for promotion. Perhaps a potential customer rejects a proposal you’ve been working on.

Maybe a publishing company rejects the book that you’ve slaved over for the past couple of years.

If you react with:

  • ‘Oh no, not again!’
  • ‘I’m really fed up with this.’
  • ‘These people are a real pain.’
  • ‘They’re making a big mistake.’
  • ‘What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self-motivation.

You need to get lean and mean with your brain.

Engage the thinking part of your brain and tell yourself:

  • ‘I’ll make an appointment today with a better bank!’
  • ‘I’ll show my employer how good I really am or I’ll find a new job!’
  • ‘I’ll phone the next potential customer on my list right now!’
  • ‘The next publishing company will see how good my book really is!’

Pay the fine

There are also many minor situations that happen every day that’ll drain the energy from your brain. Let’s say you receive a parking ticket.

Pay the fine right away; get rid of it, forget it and move on.

Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’

Every time you say, ‘Oh no’ your brain has a huge drain of energy.

Talk to yourself

Build up your brain energy by using lots positive self-talk.

Listen to the self-talk that goes on in your head and ask yourself:

‘Is what I’m saying allowing me to be confident, on top and going for it?’

If so – great!

‘Or is it holding me back and stopping me achieve my goals?’

If this is the case – stop it, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say:

  • ‘I’m going to make a success of this business’
  • ‘I’m going to get organised,’
  • ‘I’m going to lose weight and get fitter’
  • ‘I’m going to be much more confident.’

Say:

  • ‘I am totally in control of my life.’
  • ‘I am totally confident and positive.’
  • ‘I’m achieving my goals.’
  • ‘I have determination and drive.’

What you’re actually doing here is re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll be lean and mean.

Tip number 2

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place. We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

If you want to be lean and mean, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’)

You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things, or leap about in an aerobics class.

However, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Have fun

Again, get your internal program right and start to think how you can make your exercise enjoyable.

I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain, you’ll have a lean and mean 2013

If you want to listen to this or download it to your MP3 player, please go here

 

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2 Sure-Fire Tips for Success in 2012

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Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedly told, ‘It’s a bad time to find a job.’ It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’ It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well meaning people, ‘It’s a bad time to start a new business.’ It was, and it took time and lots of effort.

I don’t know about your job or your business, but when has it ever been a good time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

If you want success in 2012, then what you need is lots of BRAIN ENERGY and lots of BODY ENERGY!

Sure-fire tip number 1 is – Build your Brain Energy.

Imagine that you’ve just been rejected for a bank loan, or you’ve just been turned down for promotion or a potential customer has rejected your proposal. Perhaps a publishing company has rejected the book that you’ve slaved over for the past couple of years.

If you react with – ‘Oh no, not again, I’m really fed up with this. These people are a real pain. They’re making a big mistake. What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self motivation.

Reacting drains the brain – thinking less so.

Get the thinking part of your brain working and say to yourself – ‘I’ll make an appointment today with a better bank! I’ll show my employer how good I really am or I’ll find a new job. I’ll phone the next potential customer on my list right now! And the next publishing company will see the potential in my book!’

There are also many minor situations that happen every day that’ll drain the energy from your brain. Let’s say you receive a parking ticket; pay the fine right away; get rid of it, forget it and move on. Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’ Every time you say – ‘Oh no,’ your brain has a huge drain of energy.

Build up your brain energy by using lots positive self-talk.

Your level of success in terms of your happiness, emotional wellbeing and anything else you desire is a direct result of how you talk to yourself. The most important relationship you’ll ever have is the one you have with yourself.

Listen to the self-talk that goes on in your head and ask yourself – ‘Is what I’m saying allowing me to be confident, on top and going for it?’ If so – great!

‘Or is it holding me back and stopping me achieve my goals?’ If this is the case – STOP IT, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say, for example – ‘I’m going to make a success of this business’ or ‘I’m going to get organised,’ or ‘I’m going to lose weight and get fitter’ or ‘I’m going to be much more confident.’

Say – ‘I am totally in control of my life. I am totally confident and positive. I’m achieving my goals. I have determination and drive.’

What you’re actually doing here is re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll have lots of brain energy

Sure-fire tip number 2 is – Build your Body Energy

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place. We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

If you want more body energy, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’) You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things or leap about in an aerobics class; however, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Again, get your internal program right and start to think how you can make your exercise enjoyable. I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain:

Success is yours in 2012

How to Lose More Customers

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Have you ever heard people in your organisation saying – “This would be a great business if it wasn’t for the customers?”

Well it’s really easy to get rid of customers, you don’t have to do very much at all; but let me come back to that, I need to have a whinge first!

I recently phoned the manager of the local Virgin Active Gym where I’m a member. He had previously asked me to contact him if I had any concerns about their service.
I politely pointed out that I was less than happy with the way the club kept changing the times of fitness classes, at short notice, and with no concern for what the members want.
He said he’d look into it and get back to me – I never heard a word!

Turnover of members in gyms and health clubs is extremely high. They spend a great deal of time and money trying to recruit new members.
I’m sure you’ve heard that it cost five times as much to find a new customer as it does to hold onto an existing one.

So let’s consider why you lose customers. A survey suggested that customers leave a business for four basic reasons:
1.    14% leave because they’re dissatisfied with the quality of the product or service
2.    9% leave because of price
3.    5% leave for other reasons such as they die, leave the area or have no further need for your product or service
4.   And wait for it – A whacking great 72% leave because of “supplier indifference”

Over the past few months four of my friends have cancelled their membership of the gym. They haven’t given up on their fitness regime they’ve just moved to other gyms, much smaller and more personal.

They just felt that the gym, we were members of, didn’t seem to care whether they were there or not. (Supplier indifference)
The facilities at the gym are good but the communication with the staff could be much improved.

Too many organisations give customers the impression that they don’t care about repeat business. I’ve stayed in hotels, dealt with banks and stores and dealt with many suppliers who didn’t seem to care whether I came back or not.

A member of staff at one budget airline recently told me that if I didn’t like being delayed for two and a half hours then I could always go elsewhere.

We need to continually let our customers know that we care about them. We need to keep in touch, write to them, send them information and occasionally ‘phone them. And we certainly need to call them back when they phone us!

When they contact us we need to make sure we sound warm and friendly, pleased to hear from them, efficient and maybe even look and sound like we’re fun to do business with.

It’s not a lot different from our personal relationships. If we don’t keep telling the people close to us how much we care, or keep writing and ‘phoning, then we shouldn’t be surprised if they leave us one day.

Remember the saying – “When should you tell your partner that you care about them – before somebody else does!”

Use logic and emotion to keep customers. Give them the best products or service and give value for money. However, always remember, your competitors will be doing much the same thing.

The difference will be determined by how you communicate either face to face, on the ‘phone, by letter or email.

Overall, customers just want to feel good. They want to feel better after they’ve dealt with you or anyone in your business, than they did before.

If you can create that feeling, then you’re well on the way to keeping your customers.

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