Tips and Techniques to Manage Difficult People

Posts Tagged ‘Physical exercise’

Treat Staff the Way They Expect to be Treated

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A branch manager friend of mine, Jennie, was telling me about a recent meeting she had with her boss. After discussingTeam Building some day to day issues he said, ‘Jennie, I have some good news; I’m sending you on another weekend team building event.’

Whoopee!

Jennie’s heart sunk, she remembered the previous event where they spent the day swinging through the trees, falling in the mud, building rope bridges and generally getting wet through.

Jennie isn’t particularly athletic and the aforementioned activities don’t exactly fill her with joy. She also has a husband and young children and she regards her weekends spent with them as very important.

Jennie is a very bright outgoing person; however she isn’t keen to do much socialising with her work colleagues. She doesn’t attend social events or the Christmas night out.

She is however a very successful manager. Her team consistently hit their target and her branch is the most successful in the company.

She runs a “tight ship” has a happy team with little absenteeism and is generally regarded as a first class manager.

He’s getting it wrong

Her boss believes that weekend team building events are good for morale, team spirit and very motivational. In Jennie’s case, it’s exactly the opposite; it’s totally de-motivational.

The Motivational Manager gets to know each individual member of their team. They are sensitive to how they see things and they know that they think differently than they do.

We all see the world in a different way based on our culture and how we were brought up.  It’s very important to understand this, particularly when you give your people feedback be it good or bad.

If you have good rapport with your people then you become sensitive to how they see things. The Motivational Manager understands each member of their team and doesn’t reward everyone in the same way.

I’ve often heard managers say – ‘I treat people the way I expect to be treated.’

The Motivational Manager says:

‘I treat people the way THEY expect to be treated.’ 

Excerpt from How to be a Motivational Manager51zNGdLr4YL._SL300_31

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Be Lean and Mean in 2013 – 2 Tips for motivation

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Let me tell you a quick story. When I left school and started looking for a job as an apprentice engineer. I was repeatedlyYES...we can! told, ‘It’s a bad time to find a job.’

It was, and it took time and effort.

When I decided to leave engineering and find a job in sales; I was repeatedly told, ‘It’s a bad time to find a job in sales.’

It was, and it took time and effort.

When I decided to give up my job and start my own business in 1993; I was told by lots of well meaning people, ‘It’s a bad time to start a new business.’

It was, and it took lots of time and effort.

I don’t know about your job or your business, but when has it ever been agood time to find a job, or get promoted, or start a business, or find new customers, or sell more of your product or service?

2013 will be a challenge for many people and for more than a few businesses.

If you want to look back this time next year on a successful 2013, then you need to be lean and mean

Tip number 1

Imagine that in 2013 you are rejected for a bank loan, or you’re turned down for promotion. Perhaps a potential customer rejects a proposal you’ve been working on.

Maybe a publishing company rejects the book that you’ve slaved over for the past couple of years.

If you react with:

  • ‘Oh no, not again!’
  • ‘I’m really fed up with this.’
  • ‘These people are a real pain.’
  • ‘They’re making a big mistake.’
  • ‘What am I going to do now?’

This sort of reaction drains your brain of energy; it adds to your stress levels and destroys your self-motivation.

You need to get lean and mean with your brain.

Engage the thinking part of your brain and tell yourself:

  • ‘I’ll make an appointment today with a better bank!’
  • ‘I’ll show my employer how good I really am or I’ll find a new job!’
  • ‘I’ll phone the next potential customer on my list right now!’
  • ‘The next publishing company will see how good my book really is!’

Pay the fine

There are also many minor situations that happen every day that’ll drain the energy from your brain. Let’s say you receive a parking ticket.

Pay the fine right away; get rid of it, forget it and move on.

Moaning and complaining about it drains your brain and the fine still has to be paid.

Do not, and I repeat, do not say – ‘Oh no, what am I going to do now!?’

Every time you say, ‘Oh no’ your brain has a huge drain of energy.

Talk to yourself

Build up your brain energy by using lots positive self-talk.

Listen to the self-talk that goes on in your head and ask yourself:

‘Is what I’m saying allowing me to be confident, on top and going for it?’

If so – great!

‘Or is it holding me back and stopping me achieve my goals?’

If this is the case – stop it, change the program!

Think about the things you say to yourself and make every statement in the present tense.

Don’t say:

  • ‘I’m going to make a success of this business’
  • ‘I’m going to get organised,’
  • ‘I’m going to lose weight and get fitter’
  • ‘I’m going to be much more confident.’

Say:

  • ‘I am totally in control of my life.’
  • ‘I am totally confident and positive.’
  • ‘I’m achieving my goals.’
  • ‘I have determination and drive.’

What you’re actually doing here is re-programming your subconscious. If you talk to yourself in a positive way, that’s what your subconscious will focus on and you’ll be lean and mean.

Tip number 2

The body and the brain are linked together so when the brain drains of energy so does the body. However, the body also does a lot of running about, up and down off the seat and often takes a bit of a beating.

For it to work well, it needs to be in good condition in the first place. We all know by now that if we eat too much or eat the wrong things, smoke too much or drink too much alcohol, then our body is in danger of breaking down.

If you want to be lean and mean, then you’re going to have to do some exercise. (Do I hear you saying – ‘I need the body energy before I can do the exercise!?’)

You know as well as I, that if you take more exercise, you will have more energy.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things, or leap about in an aerobics class.

However, I am totally convinced that you need to take some exercise that makes you sweat a little.

I’m sorry, but walking the dog or a round of golf doesn’t count, it isn’t the kind of exercise I’m talking about. Golf is great and it’s good for the stress, but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.

Have fun

Again, get your internal program right and start to think how you can make your exercise enjoyable.

I see some people at the health club making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine, but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

If you’re really not into exercise then please make sure you have other activities outside of your workplace and make them fun. Too many people are going home and slumping in front of the TV – successful people don’t do that.

A laugh and a sweat a day – keeps the stress away!

Make no mistake about it; if you look after the Body and the Brain, you’ll have a lean and mean 2013

If you want to listen to this or download it to your MP3 player, please go here

 

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How to Have More Energy

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Tell me, does this describe you. You’ve just had a hard day at work. You’ve had difficult customers to deal with; your boss is giving you a hard time and you wish you’d gone to bed earlier last night. You feel that you don’t have any energy and you just want to go home a veg out in front of the TV.

I found myself feeling somewhat similar the other day. I’d had a hard day and I’d booked a circuit class at the gym. I nearly cancelled and went home but I’m glad I didn’t because I just remembered two things. We have brain energy and we have body energy.
Your brain energy may be depleted but your body energy may be okay. So when you get that tired feeling it may just be your brain that’s had enough.

Now, if you have a particularly physical job, then your body energy may also be depleted. However, many of us nowadays sit behind desks and the only physical activity we get is punching the computer keys or picking up the phone.
Even when you feel tired, you may feel a whole to better after some exercise.

Now I know you think you don’t have the time. You may also be the type that doesn’t want to go to the gym and lift heavy things or leap about in an aerobics class; however, you need to take some exercise that makes you sweat a little.
I’m sorry, but a round of golf doesn’t count, it isn’t the kind of exercise you need. Golf is great and it’s good for the stress but it doesn’t make you sweat.

If you’re going to walk then walk fast for a distance, enough to push up the heart rate and increase the breathing.
Start to think how you can make your exercise enjoyable. I see some people at the gym making the whole business a real chore. They get on a bike or a rowing machine and try to kill themselves for twenty minutes. If that’s your thing then fine but please don’t make it a chore, plug into the sound system and catch up with what’s on TV.

As I’ve said, I like to do circuit classes with a whole group of people many of which have become friends. I enjoy the chat beforehand, the music and the exercise.

So do yourself a favour, the next time you have a hard day, take some physical exercise. You’ll feel a whole lot better, you’ll sleep better and you’ll feel less stressed.

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